NOVAnimal Probiotics – USA



General Conditions of Sale
NOVAnimal Probiotics – USA > General Conditions of Sale


Free Shipping Policy

NOVAnimal Probiotics offers free standard shipping for all eligible order totals of $150 or greater before applicable taxes.

For all total order amounts less than $150 before applicable taxes, a flat rate shipping fee of $15 per order in U.S applies.

Tracking numbers are provided free of charge with every shipment.


Return/Refund Policy

At NOVAnimal Probiotics, we want you to be completely satisfied with your purchase.

All unopened products in resalable condition may be returned for a refund or store credit within 30 days of invoice date. Please contact a Customer Service Representative for an Authorized Return Number. This number, as well as the original invoice, must be included with your return.

NOVAnimal Probiotics does not accept packages posted COD by recipient. If your original order included free shipping, the cost of original shipping may be deducted from your refund total if your order no longer qualifies for free shipping after an item return. All returns are subject to a 25% restocking fee. NOVAnimal Probiotics reserves the right to approve returns.

If you received the wrong order or an opened item, please CONTACT our Customer Service team as soon as possible for a resolution.


30-Day Quality Guarantee

Here at NOVAnimal Probiotics, we stand by our products and want all customers to be 100% satisfied with them. If you are not satisfied with any product purchased, please contact our Customer Service team so we can solve the issue.


How Do I Make a Return?

Please follow these steps to make a return:

1. Contact our Customer Service team for an Authorized Return Number

2. Ship all items for return along with the original invoice and Authorized Return Number to:

Returns Department
NOVAnimal Probiotics
4910 Piedmont St
Montreal . QC , H3V 1E2

* To ensure packages are safely delivered, a tracking service is highly recommended. Please note NOVAnimal Probiotics cannot be held responsible for returned parcels lost in transit.

3. Our Customer Service team will contact you once the package has been received and all contents have been received. A refund will be issued to the original method of payment within 10 business days. Alternatively, you may choose to receive store credit instead.


Lost, Damaged, or Wrong Shipment

If you’ve received a damaged or wrong shipment, please CONTACT our Customer Service team as soon as possible so we can rectify the mistake.

If you have not received your shipment after 20 business days of ordering, your shipment may be lost. Please check the tracking number provided with your order, or contact our Customer Service team for a resolution.